Refund Policy
Effective: January 15, 2025
Refund timelines
| Payment method | Refund to wallet | Refund to source |
|---|---|---|
| Bucefelus Wallet | Instant | N/A |
| UPI | Instant | 2–3 business days |
| Debit Card | Instant | 5–7 business days |
| Credit Card | Instant | 7–10 business days |
| Net Banking | Instant | 5–7 business days |
Refunds to source are processed after Bucefelus initiates them. The above timelines reflect standard bank processing times and are not under our control.
Refund eligibility
- Cancelled bookings: Refunds are processed per the Cancellation Policy. Eligible amounts are credited to your Bucefelus Wallet by default or to the original payment source on request.
- Failed bookings: If payment was deducted but no booking was confirmed, the full amount is refunded to your wallet within 24 hours.
- Duplicate payments: Duplicate charges are refunded in full within 2 business days.
- eSIM activation failure: If your eSIM cannot be activated due to a technical error on our side, you are eligible for a full refund. Contact us within 24 hours of purchase.
Non-refundable items
- eSIM plans where the QR code has been successfully generated and the eSIM activated
- Non-refundable hotel rates (clearly marked at checkout)
- Razorpay convenience fees and bank charges
- Bucefelus processing and service fees
How to request a refund
- Go to Dashboard → My Bookings
- Select the booking and click “Request Refund”
- Choose your refund destination (wallet or original method)
- Our team reviews and processes the request within 1 business day
Alternatively, email info@bucefelus.com with your Booking ID.