Privacy Policy
Last updated: January 2025
Bucefelus eSIM (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we use it when you use our eSIM services at bucefelus.in.
1. Information We Collect
When you purchase an eSIM or contact our support, we collect: • Full name and contact details (email address, phone number) • Device model provided during checkout • Order and payment transaction references • Communication records (WhatsApp, email) We do not store full card numbers or banking credentials. Payment processing is handled by our payment gateway partner (Razorpay) under their own security standards.
2. How We Use Your Information
We use your information to: • Deliver your eSIM QR code to your registered email • Provide customer support and resolve issues • Send order confirmations and updates • Comply with legal obligations We do not sell or rent your personal information to third parties.
3. Data Sharing
We share your data only with: • Our eSIM network partners (to provision your data plan) • Payment processors (to complete your transaction) • Email delivery services (to send your QR code) All partners are contractually required to protect your data.
4. Data Retention
Order and customer records are retained for 3 years for accounting and support purposes. You may request deletion of your data at any time by contacting us at esim@bucefelus.in, subject to legal retention requirements.
5. Security
We use HTTPS encryption for all data in transit. Access to customer data is restricted to authorised personnel only. We regularly review our security practices to keep your information safe.
6. Your Rights
You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Withdraw consent for marketing communications To exercise any of these rights, email us at esim@bucefelus.in.
7. Cookies
Our website uses essential cookies for functionality (e.g. checkout session). We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some features may not work correctly.
8. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
For any privacy-related queries, contact our Data Protection Officer at esim@bucefelus.in or via WhatsApp at +91 12345 67890.